Here is our 10 point customer charter:
1. POSITIVE & PROACTIVE – You can rely on the Driven Media Group for a can-do, will-do attitude and to always work hard when striving to achieve the best possible results for you and your business.
2. EXPERTISE – We’re media experts with more than two decades of experience in the industry. Our advice and coaching is designed to promote your profile and/or business in the best way possible, based on our extensive media and communications knowledge and experience. We know what works, what appeals to the masses, and, crucially, what can sometimes be detrimental to your profile or business so that you can avoid any negative press. Be assured that we always have your best interests at heart.
3. COMMITMENT – We are committed to providing you with the very highest levels of service in all that we do. This is our service commitment. It infuses every aspect of our business; from our ethos, to the training of our coaches and the development of our relationship with you.
4. COMMUNICATION – As a communications company, we make it an absolute priority to communicate with you. We promise to respond to your queries and requests promptly and efficiently. Where possible, we provide you with a dedicated point of contact and clear contact details. We keep an eye on things, regularly evaluating our communications to make sure we maintain our high standards and ensure that any issues concerning our services are worked through to maintain a win-win outcome. In return, we ask you to communicate with us so that we can continuously build our relationship with you and be able to make improvements when needed. We will always value any insight you share with us.
5. FEEDBACK – All of our media coaching services, plus content and communications deliverables, are always conducted with us personally, even if you are working with us via video conferencing. You will never be talking to just a computer screen! When you work with us, we let you know instantly our honest feedback. If we manage your digital media or brand, we’ll always been on hand to provide accurate media information immediately so that you can remain relevant and current. We're here to shae your enthusiasm.
6. QUALITY – Every business says they offer high quality, but we believe actions speak louder than words. We write carefully-crafted coaching programs based on two decades of hands-on experience. We've "been there, done that" so we won't teach you anything necessary. As for our content and communications services, whether it be digital media and communications plans, video content, press releases, copy, corporate presentations, blogs or more, we believe in giving more rather than less so that you feel valued as a client and know we are here to work for you.
7. ON YOUR SIDE – We offer considered, expert advice no matter whether it be as a coach, consultant or communications service. We're a sounding board for your ideas and we'll support you in times of hardship or crisis. which can make a business-saving difference to defend the reputation of your organisation. We’re also discreet so you can rest assured that won’t share your secrets with any other businesses.
8. IDEAS – At the Driven Media Group, we’re an ideas company with ideas people. We don’t follow the normal, or do what others have done before. Instead we generate thoughts and ideas to help boost your sporting or business profile with an aim to raise your reputation and brand awareness in the best way possible.
9. TEAMWORK – No matter whether it is you working with our team, or our crew working with you, we aim to work seamlessly with your colleagues or support team to form part of an all round communications team to achieve your desired outcomes.
10. FOR THE FUTURE – While we are here to help anyone, anywhere, and for however long they wish. However we want to be here for you for the long term. We prefer to build a lasting relationship with you so that we can be part of your learning and growth, and therefore share in your successes. This forms the basis of every media plan, solution quote and deliverable, and we will work hard to ensure you will remain part of the Driven Media Group family well into the future.